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Support policy

ASHA v0.4.2 is a developer preview. Support for the open-source project is best-effort; there is no paid SLA.

Channels

Need Where
Questions / design talk GitHub Discussions
Bugs / features GitHub Issues
Chat (optional) ASHA Slack
Security Email per SECURITY.md (never public issues)
Contributing contributing.md

Canonical short policy: SUPPORT.md in the repo root. Docs site: ajayrajan05.github.io/asha-si.

Expectations

  • Maintainers respond when available; response times are not guaranteed.
  • Pin asha==0.4.2 for pilots so upgrades are intentional.
  • Prefer a minimal repro over large private code dumps.
  • Hardened models and ANCHOR framework extras are optional (see status.md).

Before opening an issue

  1. Check troubleshooting.md and faq.md.
  2. Confirm your extras and env vars (ASHA_DISABLE_ML, ASHA_MODELS_DIR, …).
  3. Use an issue template when available.